Orders and Returns Policy

1. Placing Orders

• Customers may place orders for subscriptions, website packages, e‑commerce solutions, B2B commerce tools, and CRM services directly through our platform.
• All orders are confirmed once payment is successfully processed.
• Subscription services begin immediately after confirmation, and onboarding sessions are scheduled promptly.

2. Order Confirmation

• You will receive an electronic confirmation of your order and payment.
• Please ensure that all details provided during checkout are accurate, as we are not responsible for errors caused by incorrect information.

3. Returns Policy

• Due to the nature of our services (digital products, subscriptions, and immediate onboarding), we do not accept returns or provide refunds once an order has been confirmed.
• All purchases are final and non‑refundable.

4. Exceptions

• Refunds or adjustments may only be granted if required by applicable law.
• In cases of technical errors or failed service delivery on our part, we will work with you to resolve the issue promptly.

5. Customer Support

• If you encounter any issues with your order, subscription, or onboarding session, our support team is available to assist.
• We aim to provide clear communication and fast resolution to ensure your satisfaction.

Need Help?

If you have any questions about your order, feel free to reach out to our support team. We are happy to assist you.

Email: support@sqape.co

Whatsapp: +62 (821) 2467-5979

We appreciate your business and want to ensure you have a smooth ordering experience.